
Tim Grace, a retired West Deutsche Bank employee who now deals in antiques, became a Debix customer in 2008 after a breach with the State of Connecticut. At that time he was in the midst of dealing with the aftermath from a situation that began a year earlier when a thief used his identity to file a bogus tax return and receive a refund. Tim became aware of the situation when, after electronically filing his 2006 federal tax forms, he received an electronic message that his tax form had already been filed.
Tim says, “It was lucky that I e-filed because I knew right away there was a duplicate and thought the problem would be cleared quickly. It’s going on two years now and the situation with the IRS is still unresolved, it’s completely frustrating.” As required by the IRS, he mailed notarized copies of proof of identity and fraud affidavits along with his tax forms to the IRS. Before his papers and legitimate tax form was processed, the IRS sent the thief the $5,000.00 refund he claimed based on the phony EZ Form he filed using the identity of Tim Grace. When the IRS received Tim’s tax forms they linked it back to the fraudulent form and sent an additional $85,000.00 plus interest to the thief’s address in a different state. The IRS did not owe the real Tim Grace a refund.
Tim hoped the situation was behind him when he filed his 2007 taxes. Astonishingly, the same thing happened again. The thief beat him to it, filing on January 18 using an EZ Form, falsified W2 forms and claiming a $5,000.00 refund. Tim says “the IRS must have received my tax forms with the identity theft documentation from last year and said ‘we’ve already got his form,’ and thrown mine in the rubbish bin.” Once again he sent proof of identity and the Identity Theft Affidavit along with his 2007 tax form.
This past year, Tim started receiving notices stating he owed $124.00 in taxes, which was not the case. Each time he spoke with the IRS to resolve the situation, he spoke to a different person who was not familiar with his case. “I was treated with suspicion and had to tell the story each time only to end the call with the IRS promising to have someone return my call and of course, they never did.”
The IRS may be flooded with calls like Tim’s, according to National Taxpayer Advocate Nina Olson complaints are up 644% in three years, “Identity theft is the number one consumer complaint in the United States, far outpacing all others.” In a written statement to the Senate Committee on Finance in 2008, Olson said, “Regardless of the motive, identity theft results in serious consequences for the innocent taxpayer” consequences include “the delay or denial of refunds, the assessment of tax debts resulting from income reflected on the fraudulent filer’s return, and the requirement for victims to prove their identity to the IRS year after year.”
Tim says “it’s ironic that in cases where a taxpayer claims to be a victim of identity theft, the IRS places a “freeze” on the refund however, there is no “freeze” placed on penalties they say I owe.”
Some of the recommendations Olson made in her report are the same Tim Grace says would make life a lot easier for him and others dealing with tax identity theft.
Among the recommendations, Olson says an IRS form needs to be created for taxpayers to file if they’ve been victimized by identity theft. She also urged IRS agents to notify all filers who they believe have a compromised Social Security number that their identity might have been stolen. “Maybe the thief would stop” after receiving such a notice, she said, adding that true victims would be alerted to the need to contact the IRS and other authorities. This Tim says is important, he says if he had filed by mail he might not have known for a year that there was a problem.
Olson also said in her congressional report that the IRS recently created an electronic marker to flag compromised Social Security numbers in a system that would alert employees agency wide. The move is aimed at sparing identity-theft victims like Tim from having to prove their claim year after year.
Some of Olson’s recommendations have been implemented, and others are being assessed as the IRS works to improve its victim assistance. It may be too little, too late for Tim. He has been assigned an advocate, something he says everyone who thinks they are a victim should request immediately, and is hoping at last he will be able to reclaim his identity.